Reports to: Senior Director of Development Operations
Schedule: 40 hours/week (9am-5pm in office)
National Brain Tumor Society is the largest non-profit organization solely dedicated to the brain tumor community in the United States. We are fiercely committed to our mission of finding better treatments, and ultimately a cure, for brain tumors. We’ve seen unprecedented progress and momentum to find better treatments. This is an exciting and deeply satisfying time to be part of an organization and team that is so dedicated to change and a strong, recognized cause. This position is based in Newton, MA.
The Development Operations & Events Assistant provides critical administrative and operational support to the Development Operations and Regional Development teams. This position requires impeccable organizational, project management and problem-solving skills, including the capacity to coordinate details, strong Microsoft Office and G-Suite, and the ability to engage in multiple tasks. The Development Operations & Event Assistant will cultivate a strong base of knowledge in the areas of Salesforce and Luminate functionality, data hygiene, fundraising protocols, and industry best practices. This position reports to the Senior Director of Development Operations.
Development Operations (60%)
- Process daily mail analyzing gifts to determine appropriate campaigns for each gift to be processed and assign appropriate contact roles as needed.
- Verify, enter, and maintain contact records in Salesforce as needed while maintaining the highest degree of data integrity.
- Receive donations over the phone, processing credit card donations.
- Provide customer service through emails and phone calls, both inbound and outbound.
- Handles event registrations and donations, using Luminate and Salesforce.
- Generates high quality acknowledgement, tribute, and other letters as needed.
- Input offline, in-kind, stock, and donations to Salesforce accurately and in a timely manner.
- Confirm matching gifts through various online interfaces promptly as notified.
- Other duties as required.
Administrative Support for Events (40%)
- Following each Signature Event, receive and organize all day-of event registrations and donations in a timely manner, and ensure that donations are processed in a timely manner.
- Assist Event Directors in responding to requests from event participants, including but not limited to:
- Reassigning donations as directed by the donor
- Registering participants
- Changing a participants registration type
- Linking current teams to previous year’s teams
- Assist with bulk mailings and post-event communications as needed.
- Create volunteer shifts and assist with volunteer records management.
Education and Experience: BA or BS degree. Prior experience with data entry, database management, or financial record keeping a plus. Non-profit/development experience a plus.
Required Skills, Knowledge and Abilities:
- Full proficiency with Microsoft Office required. Salesforce and Luminate CRM experience preferred but not required.
- Excellent multitasking and organizational skills with superior attention to detail.
- Ability to maintain confidentiality, diplomacy, and professionalism.
- Self-starter with the ability to work independently and collaboratively, to meet deadlines, to exercise good judgment and to take initiative within established procedures.
- Willingness to work with supervisor to identify possible areas for improvement in processes.
- Ability to work in an open and fast-paced environment.
- Comfortable doing outreach and spending time on the phone.
- Demonstrated ability to maintain a professional demeanor and to adjust to various audiences.
- Work performed in an office environment.
- Weekend participation at local events is occasionally required throughout the year.
Please submit a resume and cover letter with an expression of interest via email to firstname.lastname@example.org the subject: Development Operations & Events Assistant. Phone inquiries, mail or in person submissions will not be accepted.
National Brain Tumor Society (NBTS) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NBTS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
NBTS expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of NBTS’s employees to perform their job duties may result in discipline up to and including discharge.